Introduction
Hakkem Fleet (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our truck delivery booking service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
1. Information We Collect
We collect only the information necessary to provide our truck delivery services:
- Contact Information: Name and phone number for delivery coordination
- Delivery Details: Pickup location, destination, and cargo information
- Booking Information: Truck type preferences and delivery requirements
- Communication Records: Messages and calls related to your delivery
We do not collect unnecessary personal information, financial data, or tracking information beyond what is required for service delivery.
2. How We Use Your Information
We use your information solely for the following purposes:
- Processing and managing your truck delivery bookings
- Coordinating pickup and delivery logistics
- Providing real-time delivery tracking and updates
- Communicating delivery status and important updates
- Resolving delivery issues and providing customer support
- Maintaining service quality and safety standards
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With our trusted drivers and logistics partners solely for delivery fulfillment
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice)
- Consent: When you explicitly consent to sharing for specific purposes
We ensure all third parties with whom we share information maintain appropriate data protection standards.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure servers with regular security updates
- Access controls and authentication protocols
- Regular security audits and monitoring
- Staff training on data protection practices
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using commercially acceptable means to protect your personal information.
5. Your Rights and Choices
Under Nigerian data protection laws and our commitment to your privacy, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your information for certain purposes
- Withdrawal: Withdraw consent for data processing at any time
To exercise these rights, please contact us using the information provided in the Contact section below.
6. Children's Privacy
Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately. If you believe we have collected information from a child under 18, please contact us immediately.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the “Last updated” date at the top of this policy
- Sending you an email notification for significant changes
- Providing notice through our application for material changes
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our service after any modifications constitutes acceptance of the updated Privacy Policy.
8. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
We will respond to your privacy inquiries within 30 days of receipt.